This policy lets you know what happens to any personal data that you give to us, or any that we may collect from, or about you. It applies to all products and services and instances where we collect your personal data.
This policy explains
We take your privacy seriously and information provided to us will be used and stored in accordance with the Data Protection Act 2018.
We may change this policy from time to time so please check this page occasionally to ensure that you’re happy with any changes.
Any questions regarding this policy and our privacy practices should be sent in writing to the Data Protection Officer.
This policy was last reviewed in October 2022.
An organisation who (either alone, jointly, or in common with other organisations) determines the purposes for which and the manner in which any personal data are, or are to be, processed.
(PIA and PIA Commercial known jointly as “the data controller”)
The PIA (The Pharmacy Insurance Agency) is an independent insurance intermediary, with expertise in providing a wide range of insurance products and is authorised and regulated by the Financial Conduct Authority (Register No 307063).
We obtain information about you when you use our website, call or email us or complete a contact form at an event.
Personal information that we’ll process in connection with your membership includes:
We will use your information to:
We review our retention periods for personal information on a regular basis. We are legally required to hold some types of information to fulfil our statutory obligations (for example for insurance claims). We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us.
We rely on the following legal bases to use your personal data:
Unless we explain otherwise to you, we will hold your personal information based on the following criteria:
We are unable to provide you with insurance or services if you do not provide certain information to us. In cases where providing some personal information is optional, we will make this clear.
We will not sell or rent your information to third parties. We will not share your information with third parties for marketing purposes.
We may share information with the following third parties for the purposes listed above:
You have a choice about whether or not you wish to receive information from us. If you do not want to receive direct marketing communications from us, then you can select your choices by ticking the relevant boxes situated on the form on which we collect your information.
We will not contact you for marketing purposes by email, phone or text message, unless you have given your prior consent. We will not contact you for marketing purposes by post, if you have indicated that you do not wish to be contacted. You can change your marketing preferences at any time by contacting the office team.
Here is a list of the rights that all individuals have under data protection laws. They do not apply in all circumstances. If you wish to use any of them, we will explain at that time if they apply or not.
The accuracy of your information is important to us. You can access the information we hold for you and update your communication preferences at any time by contacting the office team on 0121 694 6897.
You have the right to ask for a copy of the information PIA Commercial hold about you by contacting our Data Protection Officer.
When you give us personal information, we take steps to ensure that it’s treated securely. Any sensitive information (such as credit or debit card details) is encrypted and protected with the software encryption on SSL. When you are on a secure page, a lock icon will appear on your web browsers.
Non-sensitive details (your email address etc.) are transmitted normally over the internet and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems. Where you have chosen a password, which enables you to access certain parts of our websites, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.
We may analyse your personal information to create a profile which may include your employment details, age and location, so that we can contact you with information relevant to you. We may make use of additional information about you when it is available from external sources, such as your professional registration data, to help us do this effectively.
In addition, if you link to our website from a third-party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third party site and recommend that you check the policy of that third-party site.